EU SHIPPING INFORMATION

Shipping costs are automatically calculated according to order weight and shipping destination. The price is shown at the checkout. 

 

We work to the following guidelines and in almost all cases meet and even exceed these packing and shipping times. In some rare instances delivery times may take longer (such as bank holidays, Christmas/New Year or periods of unusually high ordering volumes), please bear with us, your order is coming as quickly as possible. 

All orders to European destinations are packed and passed onto our courier partners within two working days.

We work with UPS using their standard express service. This usually means that packages are delivered within 5-10 working days of being collected from us. Once your order is packed, you'll receive a UPS tracking number via email so you can keep track of your order. 

The prices displayed for products on our website are adapted to match your location. The prices include tax and duties so there will be no hidden costs when ordering from us. 

 

If our courier partners have attempted delivery but been unsuccessful they will leave a missed delivery card with details of how to arrange re-delivery. Please contact the courier using the details on the card to arrange re-delivery. 

For UPS, CLICK HERE 

If you have any difficulty arranging re-delivery directly with the courier please do contact us via email (onlineshop [at] ghostwhalelondon [dot] com) with all the information and we will do our best to help get your order delivered to you.

 

We take an enormous amount of care in packing your order to make sure it arrives in the same great condition that it left us in. Breakages may, very occasionally, happen in transit so if your order arrives and one (or more) items are broken please take photos and get in touch with us immediately, or within 2 days of the order arriving by email (onlineshop [at] ghostwhalelondon [dot] com). We will refund you for the broken item(s).

If you are unhappy with your order once it arrives and wish to return some or all of the items please firstly contact us by email within 5 working days of receiving the delivery to see if we are able to resolve the issue. If we are unable to resolve the issue and you wish to return the items for a refund then please securely and safely package the items and have them couriered to us using a fragile liquids service from a courier firm of your choice. We recommend using UPS. Please note that shipping costs to get the initial order to you will not be refunded. You, the customer shall bare the cost of shipping to return the goods to us. The safe packaging and transportation of goods to us is the responsibility of you, the customer, until such time as the goods are received by us in good condition ready for resale. The value of items received in a condition that is ready for resale shall be refunded.

If an item you have placed an order for is out of stock in our store we shall contact you before packing and shipping your order with a suggested alternative. If a suitable alternative is not available, we shall ship the rest of your order and issue a refund for the out of stock item.