COLLECT IN STORE
If you wish to collect your selection box from one of our stores, it will be ready shortly after your order is placed. If you subscribe to receive a selection box regularly, you will receive an automatic email notification from us when your next box is ready to collect.
SHIPPING COSTS
UK Mainland Addresses: Subscription boxes under £50 are charged at £4.99 per box and are sent via DPD on a next working day service. If your subscription box is over £50 then delivery is free.
Northern Ireland Addresses: All selection boxes shipper to Northern Ireland are charged at £12.49 and sent via Evri.
DESPATCH TIMINGS & COURIER SERVICES
We work to the following guidelines and in almost all cases meet and even exceed these packing and shipping times. In some rare instances delivery times may take longer (such as bank holidays, Christmas/New Year or periods of unusually high ordering volumes), please bear with us, your order is coming as quickly as possible.
All orders place before 6pm will be packaged ready for our courier partners to collect from the shop the following working day.
MAINLAND UK ORDERS: We employ a next working day courier delivery service with DPD Local for mainland UK addresses (please note that orders Highland and island addresses may take 2-3 working days). Once DPD have collected your order from us, your parcel should be delivered to you next working day. Please note that next working day delivery is not guaranteed by DPD but is rarely not achieved.
NORTHERN IRELAND: Shipping to Northern Ireland addresses is available via Evri courier service. This is by far the most economical and reliable service on the market for shipments to Northern Ireland, allowing us to offer great beer to customers in Northern Ireland at the lowest possible price. Once Evri has collected your order from us, your parcel should be delivered to you within the next 2-3 working days.
MISSED DELIVERY
If our courier partners have attempted delivery but been unsuccessful they will leave a missed delivery card with details of how to arrange re-delivery. Please contact the courier using the details on the card to arrange re-delivery.
For DPD, CLICK HERE. If you have any difficulty arranging re-delivery directly with the courier please do contact us via email (onlineshop [at] ghostwhalelondon [dot] com) with all the information and we will do our best to help get your order delivered to you.
BREAKAGES
We take an enormous amount of care in packing your order to make sure it arrives in the same great condition that it left us in. Breakages may, very occasionally, happen in transit so if your order arrives and one (or more) items are broken please take photos and get in touch with us immediately, or within 2 days of the order arriving either by email (onlineshop [at] ghostwhalelondon [dot] com) or by calling us at the shop on 0207 207 1641. We will refund you for the broken item(s).
RETURNS
If you are unhappy with your order once it arrives and wish to return some or all of the items please firstly contact us by email within 5 working days of receiving the delivery to see if we are able to resolve the issue. If we are unable to resolve the issue and you wish to return the items for a refund then please securely and safely package the items and have them couriered to us using a fragile liquids service from a courier firm of your choice. We recommend using UPS. Please note that shipping costs to get the initial order to you will not be refunded. You, the customer shall bare the cost of shipping to return the goods to us. The safe packaging and transportation of goods to us is the responsibility of you, the customer until such time as the goods are received by us in good condition ready for resale. The value of items received in a condition that is ready for resale shall be refunded.
£5000Unit price /Unavailable
